Delegate Service Request Approvals

Going on a well deserved break and want to ensure that your Service Request approvals are completed? Approval delegation, allows you to delegate your approval privileges to your fellow team members. You can set the date and time until when you wish to enable delegation and also add notes or comments to your substitute at that given time.

How to Enable/Disable Approval Delegation

Select your name from the top right corner on the Support Portal (next to the Report an Issue button)
Select Edit Profile
Select Delegate Approvals on the right hand side of the page below your Contact Card
Choose the individual to whom you wish to delegate your approvals to, set the date and time, add notes and finally hit Delegate.

You can easily edit your existing delegation by selecting Edit and you can also deactivate the delegation by selecting Turn Off.